Terms & Conditions

  • 1.1 This website is owned by Marrakech Concierge LTD. which is incorporated in the United Kingdom.
  • 1.2 Bookings can be made by persons aged 18 years or over.
  • 1.3 Marrakech Concierge Ltd. are acting as agents for Fasttrack.aero Airport Services
  • 1.4 You are entering into a contract with Marrakech Concierge Ltd and Fasttrack.aero Airport Services for passage through the FastTrack lane at Marrakech Airport. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation Email sent to the address entered and confirmed by you during the online booking process on the Marrakech Concierge website.
  • 1.5 Bookings must be made 48 hrs before arrival at Marrakech Airport. All FastTrack bookings are subject to availability and Marrakech Airport reserves the right to withdraw availability at its entire discretion for a given date.
  • 1.6 Marrakech Concierge Ltd. will not be held responsible for any delays at the Fast Track Immigration queue
  • 1.7 The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in Sterling Pounds (£) and include Value Added Tax and all applicable taxes. The booking is valid for a single passage through the FastTrack lane for the date you have booked.
  • 1.8 You must not resell or transfer any booking (in whole or in part).
  • 1.9  Payment must be made in advance to Marrakech Concierge Ltd. Payment may be made using Credit Card or Bank Transfer. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder’s permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.
  • 1.10  When you have completed your booking having entered a date of travel, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address.
  • The fast Track bookings can’t be cancelled.
  • Specific conditions for the use ( No-Show )
  • 1. For service on departure, the Customer must show up at the meeting point and time agreed upon with him/her in advance and confirmed by e-mail. The Fast Track agent will be at the meeting point ten (10) minutes before the agreed meeting time. For Customer delays greater than fifteen (15) minutes after the agreed meeting time, Fast Track Marrakech will consider the Customer to be a “no-show” and the service will not be assured neither refunded
  • 2. For services on arrival, the place and time of the meeting point with the Fast Track agent will be adjusted in accordance with operational requirements. If the Customer changes or cancelled his flight Fast Track Marrakech will consider the Customer to be a “no-show” and the service will not be assured neither refunded.
  • 2.0 Without prejudice to the generality of the foregoing, use of our FastTrack lane is strictly subject to the following conditions:
  • 2.1 We don’t guarantee availability of the FastTrack Lane or a maximum or minimum queue length or time, or that the FastTrack queue time will be less than the standard lanes. All passengers are subject to the same security procedures and regulations and we therefore recommend that you allow enough time for the standard security and x-ray screening.
  • 2.2 We shall not be responsible for any passengers who miss their flight because they did not allow enough time to go through the check-in and security process.
  • 2.3 Use of the FastTrack Lane does not guarantee entry to the departure lounge. All applicable security procedures, rules and regulations apply to their full extent and such access will be governed strictly in accordance therewith.
  • 2.4 Marrakech Concierge Ltd., its servants or agents will not be liable for any loss or damage suffered by you as a result of missed flights for whatever reason.
  • 2.5 Marrakech Concierge Ltd. and its servants and agents reserve the right to refuse admittance to the FastTrack Lane.
  • 2.6 Marrakech Concierge reserve the right if prevented from supplying the FastTrack Lane for any reason to cancel the contract and provide a full refund. Marrakech Concierge will attempt to provide as much notice as is possible.
  • 2.7 Marrakech Concierge are only supplying you with the FastTrack Lane under the contract and will not be responsible for any costs, compensation costs or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to terminal, airport procedures (including but not limited to checking –in and security) and any subsequent flight/travel arrangements.
  • 2.8 Although Marrakech Concierge Ltd. attempts to provide our customers with a satisfactory service should you have any complaints please contact us and we will try and resolve it with Fasttrack.aero Airport Services.
  • 2.9 Marrakech Concierge Ltd. reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service.
  • 2.10 The laws of Morocco govern the Contract between us and any dispute between us will be resolved exclusively in the courts of Marrakech.


Terms & Conditions
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